Ed Granger-Happ, CIO at Save The Children, gave a very interesting talk, and made some good points about how we should focus more of our efforts on the field - our ultimate customers/clients. He contrasted the percentage of IT projects focused on the field vs. HQ with the number of staff in HQ vs field - they're inversely related. The point he didn't make (which Pat Long, CFO at IRC, former CFO at Save, and my boss made) was that projects focused on HQ aren't necessarily NOT focused on the field. IOW, it's not as if our projects for the HQ users don't benefit the field users - sometimes rather directly.
He also mentioned two books:
“Connecting The Dots” and “Forces For Good”, Crutchfield and Grant
Lastly, he used the term HQ humility, which I think is a very good thing for all of us to keep in mind.
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